Terms of service

Terms & Conditions

By using Our Web Site or by placing an order using Our Web Site or by shopping in one of our boutiques, you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.

No person under the age of 18 years may purchase Goods or Services at www.falabellajewellery.com

Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through our Website.




"You" means any person using Our Web Site or placing an order for Goods and Services advertised on Our Web Site.

"Carrier" means any person or business contracted by us to carry our Goods and Services from us to you, whether all or part of the distance. Our designated carriers are DPD and/or Royal Mail.

"Our Web Site" means the entire computing hardware and software installation that is or supports www.falabellajewellery.com

"Goods and Services" means any of the jewellery and services we offer for sale on www.falabellajewellery.com

"Content" means information in any form published on Our Web Site by FALABELLA LTD or any third party with our consent.


Our Contract with You

A contract between You and FALABELLA LTD for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Unless we have notified you that we do not accept your order or that you have cancelled it.

Completing the transaction on Our Web Site will result in your order being processed, accepted and the charges displayed being taken. We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we aim to dispatch your order. We reserve the right to cancel the contract if the price has been displayed incorrectly.

Your credit/debit card will be charged for the value of the goods dispatched when you place your order.

This does not affect your statutory rights.


Title of Goods

Until payment in full has been received for the goods ordered, full legal and beneficial ownership of such goods shall be retained by FALABELLA LTD. Notwithstanding that the risk in the same shall pass to you, the buyer, at the time of delivery.


Pricing & Availability

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen.



Please read our Delivery Policy about delivery rates and timescales etc.

Stock permitting, all orders placed on the web are usually dispatched the following working day. During the busy Christmas period, we will advise you if there are likely to be any delays.

In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. If we are unable to dispatch your item within 30 days of the date of the order, we shall notify you by e-mail to arrange another date for dispatch.

If it is not possible to dispatch your complete order for a number of items at the same time, then we will notify you with alternative dispatch arrangements.


What if my item goes missing after dispatch?

All orders dispatched by us are sent via DPD and/or Royal Mail. All orders require a signature upon delivery. In the unlikely event that your order goes missing once it has left us, the following procedures apply.

Due to postal carrier regulations, orders are not declared as ‘lost in post’ until a specific number of days elapses because there is a chance that your order may still be delivered late. Before a claim can be raised for an order 'lost in post', the follow time periods must have passed without delivery of your order:

Delivery Type

Days until item is declared 'Lost in Post'

UK standard delivery via Recorded Delivery:

15 working days

UK express delivery via Special Delivery:

10 working days from last status update

Items sent to Europe / International:

20 working days

When these numbers of days have elapsed, we will re-issue your order or cancel your order and refund any monies paid depending on your preference.

What if my order is showing as delivered but I have not received it?

If your order has been signed for but you have not received it, please check with your neighbours who may have taken receipt of the parcel on your behalf.

If you are still unable to locate the parcel, then please let us know immediately so we can make a complaint to DPD/Royal Mail. The time taken for us to resolve a complaint with DPD/Royal Mail can vary depending on the actions required.

In the first instance, DPD/Royal Mail will make an enquiry with the Delivery Officer, which in most cases are concluded within 48 hours.

If the enquiry cannot be resolved within 48 hours, we will need to submit a claim form to DPD/Royal Mail. This is more common in instances where receipt is denied (i.e. there is a signature for the parcel but you do not recognise this). In this case, DPD/Royal Mail will undertake a mail fraud investigation and you may be contacted by the Police. Please mote that claims can take up to 30 days to be resolved.

Once the claim has been resolved, we can then re-issue your order or cancel your order and refund any monies paid depending on your preferences.


Your Right To Cancel

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel any order you make via Website and to obtain a full refund of the cost of your products, from the moment you place your order up to 14 days after you receive your goods.

To cancel your purchase, please contact us for a Returns label, package the relevant item(s) securely and return it to us using the return label so that we receive it within 14 working days of the day after the date you notified us of your intention to cancel.

After we have received the Goods, we will credit your payment method with the full purchase price paid of the goods returned and any delivery charges applied no later than 14 days of receiving the goods from you.

Please note that you are responsible for the costs of returning cancelled items to us.


Deposits & Cancellations

All goods placed on deposit must be paid within 90 days from the date of purchase. After this period the deposit will be forfeited and the goods returned to stock. All deposits are non-refundable.


Returns Policy

Please read our Returns Policy which form part of these terms and conditions.


Credit Notes

Credit notes are valid for six months from the date of issue. Credit notes are non-transferable and cannot be exchanged for cash. Lost or stolen credit notes will not be replaced.


Repairs & Servicing

We do not offer a repair service.


Payment and Taxes

You must pay the full price of your order before we will send any part of it. We accept online payment in a secure environment by credit or debit card and PayPal. We currently accept Visa, Visa Debit, Visa Electron, Maestro, Mastercard, American Express and PayPal. All transactions are shown in pounds sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling and where appropriate are inclusive of VAT at the current rate. Our VAT Registration Number is: 392068285

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency, other than pounds Sterling, will be borne by you.

In the case of refunds, we will credit your credit or debit card as soon as possible but in any event no later than 30 days from the date of receipt.


Our Guarantee to You

We endeavour to display all items in our current range on Our Web Site. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will notify you as soon as possible.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.


Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. While the colour reproduction of the products shown on Our Web Site is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. FALABELLA LTD reserves the right to change specifications, product descriptions, product quality and pricing at any time without notice.


Using our Site

You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of Our Web Site.

Unless otherwise indicated, Our Web Site and its contents are the property of us and/or our contributors and are protected pursuant to copyright and trademark laws.

You are authorised to download one copy of the material on this website on one computer for your personal, non commercial use only but you may not in so doing remove or amend any trademark, copyright or other proprietary notice. Subject to the foregoing you may not modify, copy, distribute, republish or upload any of the material on this website without our prior consent in writing. No intellectual property or other rights shall be transferred to you.

You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.

You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.


Disclaimer & Limitations of liability

FALABELLA LTD does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither FALABELLA LTD nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of FALABELLA LTD or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), loss caused by a virus, loss of data, loss of use costs, expenses or other claims for compensation whatsoever even if we have been advised of the possibility of such damages or losses which arise out of or in connection with the use of this website, any website with which it is linked, the supply of the products or their use or resale by you. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.

While FALABELLA LTD uses reasonable endeavours to ensure that the Content on Our Web Site is accurate and up to date, it does not give any warranty as to its accuracy or completeness. FALABELLA LTD will not be responsible for any errors or omissions or for the results arising from the use of such information. You are advised that Content may include technical inaccuracies or typographical errors.

While FALABELLA LTD takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of our Web Site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

If at any time, Our Web Site contains links to other Internet web sites, we have neither power nor control over any such web site. You acknowledge and agree that FALABELLA LTD shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site. Links are not endorsements by us of any products or services supplied via or referred to in such sites and no information on such sites has been expressly or impliedly endorsed or approved by us.

The entire liability of FALABELLA LTD under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the Goods and Services, except as expressly provided in these conditions.

FALABELLA LTD will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

FALABELLA LTD may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of FALABELLA LTD.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Content and Intellectual Property Rights

Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of FALABELLA LTD and / or the other Content provider.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.


Offers and discount codes

3 for 2 Offer

  • Offer is redeemed by adding more than 2 items to your shopping cart, the lowest priced item in your cart will be provided for free.
  • Offer applies to all items including those in the Outlet.
  • Offer is available for a limited time only and subject to change without notice.
  • The discount code provided when signing up to the newsletter CAN be used when making a 3 for 2 purchase.
  • If you return the free item, no refund will be issued.
  • If you return one of the other items you will be refunded the amount for that item less the value of the free item at the time you purchased it.


Competitions & Prize Draws

Please read these Terms & Conditions carefully. By entering one of our competitions or prize draws, we will assume you have read and agree to these Terms & Conditions.

  1. The promoter of any competition is FALABELLA Ltd.
  2. To be entered into any prize draws, entrants must follow the competition instructions and entry requirements.
  3. By entering into competitions, entrants agree to be subscribed to the FALABELLA Ltd mailing list. Entrants can opt out of this mailing list at any time.
  4. FALABELLA Ltd will accept entries for competitions from the date advertised and will not accept entries sooner than this time. FALABELLA Ltd will close competitions on the date advertised and the prize draw will take place on or after this date. No responsibility can be accepted for entries that are lost or delayed.
  5. Entrants must be aged 18 or over.
  6. No purchase is necessary.
  7. Entrants must enter competitions in their own name; you may not enter on behalf of another individual. Should you use a false name or email, or use an online user profile that is not linked to a real individual, or has been set up for the purpose of competition entry, you will be disqualified.
  8. Any person that is: (a) an employee of FALABELLA Ltd, (b) employed by any agency associated with FALABELLA Ltd or (b) an immediate family member of such employees is not eligible to enter the competition.
  9. One winner will be selected at random using www.random.org on or after the closing date of the competition.
  10. The winner will be contacted via email within 48 hours of the competition closing. Winners who fail to reply to FALABELLA Ltd within 5 working days of notification will forfeit their prize and another winner will be drawn.
  11. After the winner has replied to Falabella confirming their email address, the prize will be sent to them via email or post, depending on whether they have won an E-Voucher, Giftcard or prize.
  12. No cash alternative can be offered for the prize. Prizes are non-exchangeable or non-transferable.
  13. The winner agrees to the use of his or her name for any post-winning publicity.
  14. FALABELLA Ltd will always use your data responsibly and only collect, store and process your data in accordance with the Data Protection Act 1998, and the Privacy & Electronic Communications (EC Directive) Regulations 2011.
  15. By opting in to receive marketing communications from us, you consent to receive communications by email. We will store your details securely, and will only use them for our own purposes. You provide permission to receive communications from FALABELLA Ltd about our products and services, exclusive customer offers, events and promotions. If you wish to have your details removed from our database at any time, please email us at info@falabellajewellery.com or call our Customer Care team on 03333 449946
  16. FALABELLA Ltd reserves the right to withdraw competition offers or other promotions at any time, or to amend these terms and conditions without prior notice, for whatever reason, and without liability for doing so.
  17. It is a condition of entry that all terms and conditions are accepted as final, and that the entrant agrees to abide by these rules.

Governing Law

These Terms and Conditions and your use of our Web Site shall be governed by and construed in accordance with the law of England and you agree to submit to the non-exclusive jurisdiction of the English court.



If you’re not completely happy with our service, we’d like to hear about it - that way, we can do something to put it right. We try to do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. When that happens, we always encourage you to tell us about your complaint, so that we can correct the matter. Our Complaints Procedure is available upon request.


Our Contact Details

If you need to contact us for any reason, you can write to us at:

Bryn Gwna Inn, Caeathro, Caernarfon

LL55 2SS

Registered in Wales, Company No 13648371