Pre Sale Questions

By Royal Mail. All orders received by 12 noon Mon - Fri are dispatched the same day. Royal mail 1st class takes 1 to 3 business days. Special delivery is next business day by 1pm. See our Delivery Policy here

You can return it within 14 working days for a refund. See our Returns Policy here

Please refer to the Size Guide here

We have no reported cases of irritation caused by our jewellery

All our jewellery has a lovely bright shiny finish that is resistant to tarnishing. You are advised not to wear your jewellery whilst swimming or doing any cleaning (washing dishes, using household cleaning products etc) as this may dis-colour jewellery although a gentle rub with a soft dry cloth will usually bring back the shine

Just a gentle rub with a microfiber cloth will do

Careful handling of your Falabella product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a Microfibre cloth. Please note: Excessive rubbing may damage the protective coatings applied to some metals. Other simple guidelines include: · Do not spray perfume or other solvents on to jewellery. · Always store your jewellery carefully after wearing. · Do not use silver dips. · Sandblasted finishes can be cleaned with a soft eraser. · Do not wear whilst swimming or doing household cleaning.

Yes, Falabella products are hallmarked where required. Any article of silver with a weight of more than 7.8g legally has to be hallmarked in the United Kingdom. All Falabella products meet this requirement. The products within our range which are hallmarked are as follows:
BR01, BR02, BR04, BR05, BR06, BR07, BR08, BR09, BR10, BR11, BR12, BR13, BR14, BR16, BR17, BR20, SP01, PD06, PD16 and PD17

Falabella Jewellery is registered with the Sheffield Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Every piece is individually designed by Falabella in silver with a brilliant anti-tarnish finish.
All sterling silver items carry a 925. stamp and the Falabella logo.

Order Questions

When we deliver overseas (ie outside the United Kingdom) you may be subject to import duties and taxes within your own Country. Any additional duties, taxes or costs remain your responsibility. Overseas import duties and tax may vary significantly from country to country so you should contact your local customs office if you need information, advice or assistance. You remain the actual importer of the goods you have ordered from us and you must therefore comply with all laws and regulations of the country in which you receive delivery.

We accept payment by Credit or Debit card, Google Pay, Apple Pay and Paypal (selected during checkout).

There has recently been an increase in requests for card authorisation by the banks. This means that card holders are being asked to confirm their identity and approve transactions more often. If you are having difficulty authorising a payment please note that we also accept payment by Paypal (can be selected during checkout).

Have further questions? Contact Us