1. Delivery Rates
Free delivery for all orders over £50 – sent by DPD (next day service)
Free delivery for orders under £50 – sent by Royal Mail (2 to 3 days)
Mainland Europe (including Ireland):
£7 per order (3 to 5 working days)
USA/Rest of the World (see note 7):
£12 per order (5 to 10 working days)
2. Delivery timescales
We endeavour to dispatch all orders within 24 hours on a normal working day if ordered before 12 noon. Orders placed after 12 noon will be despatched the following business day.
Orders placed after 12 noon on a Friday will be despatched the following Monday unless a Bank Holiday when it will be despatched the next business day.
All deliveries are tracked.
3. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
4. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
5. Consequential loss for late deliveries
If a delivery is late, e.g. the delivery service fails to deliver within the stated timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
6. Delivery to business addresses
We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.
7. Customs Duty
When we deliver overseas (ie outside the United Kingdom) you may be subject to import duties and taxes within your own Country . Any additional duties, taxes or costs remain your responsibility. Overseas import duties and tax may vary significantly from country to country so you should contact your local customs office if you need information, advice or assistance. You remain the actual importer of the goods you have ordered from us and you must therefore comply with all laws and regulations of the country in which you receive delivery.