Me: Welcome to Falabella Jewellery, I am thrilled that you have dropped by today. How may I help you?
You: I’m looking for an exquisite piece of jewellery for myself or to give as a gift
Me: Great - I am excited to show you our range of lovely unique necklaces, bracelets, earrings, rings and more, all designed by us especially for you. Please choose a category in the menu above or select a collection to browse
You: How can I trust you as I don’t know you?
Me: Falabella is a small UK business (we are a VAT registered limited company) and we always operate in an ethical and customer focused manner as we need customers like you in order to grow our business. We try to respond to all questions and concerns in a speedy and professional manner.
We are an Assay Assured Jewellery Retailer for your assurance that our jewellery is properly hallmarked where required. Our other associations (for our credibility and your peace of mind) can be seen in the footer of all pages on our site.
You: Why should I buy from you?
Me: I’ll list the reasons:
- We have a stunning range of equestrian and country themed jewellery pieces all exclusive to Falabella.
- All our jewellery pieces are made from genuine 925 Sterling silver which is then rhodium plated to provide a lovely bright shiny finish that is resistant to tarnishing. Rhodium is a very expensive metal (much higher than the price of gold).
- Free (and fast) UK delivery on orders over £45
- All pieces are beautifully gift boxed and presented in a Falabella gift bag
- We have a 14 day returns policy if you’re not entirely delighted
You: Who are you?
Me: Shirley Buller, Director of Falabella Ltd
You: Thanks Shirley, I’ll have a look around your site
Me: Cheers, please feel free to ask, if you have any more questions :)
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